Associating Customers to Bookings

Customers can be associated with bookings in two ways:

1. As the booking owner (there can only be one per booking)

2. By having their signed waiver record attached to a ticket within the booking (one unique signed waiver record attached to each ticket)

Within the Booking Items endpoint, there is a field for BookingCustomerId which is the CustomerId for the booking owner. If there is a booking owner assigned,then the spend on that booking can be attributed directly to that customer.

Booking owners are assigned for every booking created via the online checkout,however, they are frequently not assigned by operators in POS bookings.

Where venues require waivers, venues will require a waiver to be associated with a ticket and Booking Signed Waivers enables this Customer association. A booking signed waiver is a record of a waiver being linked to a ticket within the booking and the Booking Signed Waivers endpoint will return three key identifiers:

1. BookingReference attribute also present in the BookingItems endpoint response;

2. TicketId attribute also present in the Tickets endpoint response;

3. SignedWaiverId attribute also present in the Signed Waivers endpoint response;

These identifiers enable you to associate specific customers to bookings and individual tickets.